Support

Get in touch

Email help@patchly.gold. Include the app version, your phone model and what you were doing when the problem appeared. Please do not send private prospecting coordinates unless they are essential to the issue.

Useful details for a report

• The screen and action that caused the problem.
• Whether the issue still happens after reopening Patchly.
• Whether you were online, offline or downloading an Offline Region.
• A screenshot or Patchly diagnostics report with any sensitive details removed.

Backups and restores

Automatic backup uses your own cloud storage: iCloud Drive on iOS and Google Drive on Android. Map tiles are re-downloadable caches. Your durable records, Stash, Stacks and Offline Region definitions are the data that matter during a restore.

Subscriptions and refunds

Subscriptions are managed by the store the app was installed from. Billing, cancellation and refund requests are handled through your Apple account on iPhone and iPad, or your Google Play account on Android.

Newsletter requests

To remove your email from the newsletter or ask what is stored, email contact@patchly.gold from the subscribed address.